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Current Customer Information Centre
Frequently Asked Questions
- Why choose Cedar Springs?
- When is my next delivery day?
- Are our plastic bottles safe?
- What type of plastic do we use?
- Where do we get our water from?
- How can I make payments; pay my statement?
- What time will the driver be delivering?
- Is R/O the same as distilled water?
- Why is Glass more expensive?
- Why is the water more than it is in the store? I can get it at the supermarket for so much less?
- Absolute vs. Nominal Filter?
- What is micron size?
- Which is better? Spring water or filtration?
- Sleeve vs. Enclosed Filters?
- What is a 'precoat' design?
- What are Volatile Organic Chemicals (VOC's)?
- What is Trihalomethanes (THM's)?
- What is Reverse Osmosis (R/O) system?
Bottled Water
Filtration
Why choose Cedar Springs?
- Courteous and reliable drivers
- Our very own "TeleWater System". Our way of staying close to you. We call you in advance of your delivery to make sure we meet all your water needs.
- A complete line of products for all your needs.
Follow the leader to your best glass of refreshing spring water anywhere.
VALUE: Why spend 70 cents or more per glass for soda or juice when Cedar Springs is only pennies a glass?
TASTE: Discover why Cedar Springs is quickly becoming the fastest growing bottler of spring water today... "It's gotta be the taste".
SERVICE: Our philosophy is a company wide commitment to every single customer. We listen to what our customers say they need and want, and then we do whatever it takes to surpass these expectations!
SOURCE: Every drop of Cedar spring water originates from the deep natural springs nestled in the picturesque and unspoiled land of Oro Mountain, Ontario. Naturally filtered, naturally great!
CONFIDENCE: Every Cedar Springs' customer can be confident that their water has undergone the most comprehensive and uncompromising tests to ensure every glass is the purest around.
When is my next delivery day?
Our courteous drivers are scheduled in any given area once every 10-business days. Each customer has his or her own unique delivery day. To find out please click here. Choose the month and enter your postal code. You can also contact our customer service at 416-798-7675.
Are our plastic bottles safe?
Cedar Springs uses only food grade plastic water bottles made of virgin poly-carbonate resin. The Canadian Food Inspection agency monitors all the products that we use in the production of our bottled water. We also offer Glass bottles as an alternative.
What type of plastic do we use?
The plastic water bottles that we use are reusable poly carbonate.
Where do we get our water from?
At Cedar Springs we offer both Natural Spring water and Reverse Osmosis. Our spring is located north of Horseshoe Valley Ski Resort in the hills of Oro Mountain. Our Reverse Osmosis water is 100% fully filtered municipal water.
How can I make payments; pay my statement?
Cedar Springs' payment terms are net 30 days. Payments can be made by cheque, credit card, through the Internet or via telephone banking. Our customers can also be set up on preauthorized payments or automatic credit card payments.
What time will the driver be delivering?
Our drivers will deliver between 7:30 am until 5:00 pm Monday to Friday.
Is R/O the same as distilled water?
Reverse osmosis is not the same as distilled water. However both distilled and reverse osmosis each contain a TDS (total dissolved solid) of less than 10 PPP (parts per million). Distilled water has a typical TDS of 2-5 PPM, whereas Reverse Osmosis has a typical TDS of 3-7 PPM, making them virtually indistinguishable from one another. As a comparison the TDS content of spring water is typically between 180-440 PPM.
Why is Glass more expensive?
Our Cedar glass bottles are imported direct from Italy. The bottles also require extra manpower to bottle. There is also a slight chance that plastic bottles may spring a leak where as the glass will not. The bottles have an extra seal on them. This is also the most inexpensive way to purchased bottled water in glass when compared to other packaging options like single serve.
Why is the water more than it is in the store? I can get it at the supermarket for so much less?
Cedar Springs offers water delivery every two weeks and we call/email two/three days prior to your scheduled delivery to ensure that our customers have a constant water supply. The customer may call in when they require a scheduled delivery or opt for automatic delivery upon request to one of our courteous reps. For more information please visit the About our Bottled Water page
Filtration
Absolute vs. Nominal Filter?
The best types of filters are 'absolute' filters. Most filters are 'Nominal' filters. Nominal filters diminish as they are used so if they remove 99% of particles 35 micron and larger at the beginning, they will gradually remove less and less as they are used. The best filters are 'Absolute' filters because they are made up of a mixture of different carbon types that prevent the filter from losing quality as it is used. Everpure filters supplied by Cedar Springs are 'Absolute' filters. Everpure removes 99.9% of "absolutely" all particles 0.5 micron size and larger throughout the life of the filter and does not vary from that 99.9%.
What is micron size?
Filters will say that they remove particles x micron size and larger. To understand how big a micron is; a good example is a hair which = 100 microns.
Pitcher style Filters = particle removal 35 micron and larger
Most Store bought filters = particle removal 5-10 micron and larger
Cedar's Everpure Filter = particle removal 0.5 micron and larger
Which is better? Spring water or filtration?
It is a personal preference, comparing the two products would be like trying to compare apples to oranges. Our bottled water is taken from a government certified protected source where there are no farmlands or commercial industries in the surrounding area. Cedar Springs uses two independent laboratories along with in house testing to ensure the quality of our water. Filtration systems may be an effective cost and space saving alternative for some customers. Our municipal water from lake Ontario has chlorine, fluoride and other possible contaminants in the water. The selection of a high quality filtration system is very important. Cedar Springs offers premium quality filters that effectively eliminate chlorine and addresses harmful cysts such as Giardia and Cryptosporidium, assuring you of safe, clean and great tasting drinking water.
Sleeve vs. Enclosed Filters
Many filters are sleeve filters, which means that the filter is removed from a sleeve and a new filter is inserted in that sleeve. The disadvantage with a sleeve filter is that because the sleeve has not been changed there is a risk of bacteria in the sleeve. Cedar Springs' Everpure filters are not a sleeve filter; the filter and cartridge is one unit and are completely replaced with each filter change to prevent possible bacterial contamination.
What is a 'precoat' design?
Everpure revolutionary 'precoat' design is a special filtering method that combines mechanical filtration (removing particles) and absorption (removing volatile organic chemicals) in one. Most filters on the market do one or the other function. The effectiveness of the filter also depends on the amount of time water is in contact with it. This 'precoat' design from Everpure has a larger absorption area than ordinary block carbon filters in the market. It uses an exclusive pleated filter membrane coated with a proprietary bland of very activated carbons to allow for maximum contact time with incoming water.
What are Volatile Organic Chemicals (VOC's)?
Organic chemicals that evaporate easily and find their way into our water; they come from products such as pesticides, herbicides, hairsprays, cleaning agents, varnishes and paints.
What is Trihalomethanes (THM's)?
Compound formed in drinking water when chlorine reacts with organic matter occurring naturally in the raw water source. Recent scientific studies reported associations between THMs and colon cancer, bladder cancer, birth defects, low birth weight and miscarriage.
What is Reverse Osmosis (R/O) system?
Reverse Osmosis offers mineral reduction in water through membrane technology. It uses a membrane that is semi-permeable, allowing only water molecules to pass through, while rejecting the contaminants that are too large to pass though the membrane. Not all Reverse Osmosis systems are effective. The effectiveness of a Reverse Osmosis system depends greatly on the quality of its components — especially its pre-filter cartridges and the membrane itself. Lower quality pre-filters may lead to premature membrane fouling, as well as reduced performance, water output, and membrane life. Cedar Springs offers Hydrotech® Reverse Osmosis drinking water system that is equipped with the patented Smartap® water quality monitor which compares the feed water to the product water and accurately indicates membrane performance with the touch of a button. The residential Reverse Osmosis unit offers Faucet Smartap™ that illuminates every time water is drawn from the faucet indicating membrane performance and inlet valve operation. This leading edge technology brings integrity and credibility to our customers by means of continuous monitoring.